How to search through our knowledge base articles?
Enter your search query in the search bar and press Enter. Our search engine will search through all of the articles in the knowledge base for the term(s) you specified. Once the terms are found, a list of topics to open is displayed.
How do I use the Zeno Bot?
The Zeno Bot is an AI-driven assistant designed to assist users in obtaining answers, thereby facilitating our support for travellers and travel arrangers with their inquiries related to Zeno.
Tips and Tricks to Use the Zeno Bot
- Ask short, concise questions.
For example...
How to book a utility vehicle?
I want to know the status of my booking.
How can I contact my TMC?
How can I add a traveller as a guest?
What is a connected trip?
Can I select my flight meal?
Can I save a booking to complete it later? - Avoid slang.
- Check for spelling errors
How can I share an article with someone?
Important Note
Please ensure you are NOT sharing content from our knowledge base with a person who is not part of your organisation. Our content is copyright protected.
How do I report errors in the articles?
We do our best to ensure all the content in the knowledge base is accurate and up to date. But, sometimes we too can make mistakes. As with any of the features in Zeno, we welcome and encourage feedback. We look forward to bringing you more knowledge base articles over time so you have access to information when you need it. For any feedback related to our knowledge base content, please click the Give your feedback link below to fill in a feedback form.