The Zeno app gives travellers access to their full travel itinerary and, subject to permission, the ability to book and change trips. It is the ideal companion for anyone travelling on business, making business travel a less stressful and more productive experience.
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Notes
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Download the Zeno mobile app
Zeno mobile is available free of charge and supported on iOS and Android devices.
- iOS: Get it on the App Store
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Android: Get it on Google Play
How to log into Zeno mobile for the first time
- Open the Zeno app on your phone
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If you know your Zeno Login details, enter them. If you are unsure, select Log in with one time code
Tip - Non-SSO User
If you know your Zeno email and password, then you can use those the first time you log into Zeno. If you have not logged into Zeno on your desktop before, you will use the system-generated password that was emailed to you and you will then be required to change your password upon login to the mobile app. The changed password will now also be your desktop password.
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An information dialog is displayed. Enter your Email address OR a mobile alternate login and tap the Submit option.
Note
- If an alternate login option has been configured, the alternate login option MUST be used and NOT your email address. This is because your alternate login credential overrides your email address. To configure an alternate login option, please contact your TMC admin.
- SSO users must have a valid email address stored against their Zeno profile. Simply key your email address into the app and request a one-time-use passcode for Zeno Mobile by clicking the link. The passcode is then emailed to you and you enter it into the password field. SSO users are not asked to set/reset any password and the passcode is a one-time only thing. You need to enter a PIN that will be required for future use of the app.
A one-time passcode will be auto-generated and a Password Reset Verification email will be sent to your registered email address. Use this passcode to access Zeno mobile
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Enter your Zeno Email address or an alternate login, Password and tap LOG IN. The Welcome screen is displayed.
On the Welcome screen, tap the NEXT button to provide some information about your personal preferences. This information will be used to tailor the content displayed to you inside the app. You can tap SKIP and provide personal preferences information later in the Profile section
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Enter a 4 digit PIN, then Confirm your PIN by re-enter your newly created PIN.
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If you have biometrics set up on your phone you can set your Face ID or Fingerprint as your preferred future unlock method
The PIN or Biometrics will be used to unlock the app on the mobile device instead of having to re-login each time. Each time a user authenticates via the pin or biometrics a check is made in the background to ensure the user's login credentials are still valid.
You are now ready to book your travel using the Zeno mobile app.
How to reset your password
- Access the Zeno app on your phone
- Select Can't log in?, enter your Email address or alternate login detail, and tap Submit
A one-time passcode will be auto-generated and sent to your email address. Use this passcode to access Zeno mobile. You will need to reset your Zeno password and once this is completed, you can access the mobile app.
Travel Arrangers: How do I reactivate a traveller profile?
Zeno traveller profiles will be deactivated when a user enters incorrect login credentials and exceeds the number of failed login attempts. Refer to Activate a Profile for details.