- Add a hotel that is tied to your itinerary (aligned with flights) - Zeno will consider the cities of both your flight's arrival and departure, as well as the specific timings associated with these flights. This means that Zeno will carefully evaluate the details of your journey, ensuring that all relevant factors are taken into account. By doing so, Zeno aims to provide you with the most accurate information and assistance, tailored to your itinerary.
- Add a hotel that isn't tied to your itinerary (not aligned with flights) - Zeno does not consider the specific cities or times associated with your flight's arrival and departure. This means that regardless of where you are flying to or from, as well as the scheduled times for your flights, Zeno's functionality remains unaffected. This method streamlines user interaction with Zeno, removing the need for flight details.
Note
In certain situations, you may not be able to add a hotel to an existing booking if you don't have the necessary permissions to modify it. Also, if the hotel is fully booked or restricted by company policy, adding it won't be possible. Furthermore, if a travel arranger takes over a booking, no further changes can be made to that booking, including the addition of hotels and other modifications. In such a situation, reach out to your travel expert for guidance.
How do I add a hotel to an existing/current booking?
Aligned with Flights
- Retrieve your booking.
- Go to the flight that will arrive in the city where the hotel is required.
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Click ACTIONS and select Add a hotel from the drop-down list.
The Modify Booking - Hotel Changes page is displayed.
Tip
The city and dates will default based on the flights.
The search options shown above may differ from what is shown on your screen.
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Select Check-In and Check-out dates and click the Search Hotel Availability button. A list of available hotels is displayed.
Tip
- To view the hotel location on a map, click the Location pin
.
- To view additional information and room rates, click on
.
- To view the hotel location on a map, click the Location pin
- Click the SELECT button to select a hotel/ room rate. A
button is displayed for the hotel you have selected.
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Click the Next button to continue.
- If you have broken company policy, you will be required to provide a reason.
- If there is a cancellation policy, you will be required to Accept it to continue with the booking.
Upon completing the Break Policy details, select Ok to continue.
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Depending on your company policy, you may be required to select additional information from the Special Requests dialog.
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Click Ok. The hotel will be added to your booking.
Not Aligned with Flights
- Retrieve your booking.
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Click the ADD button and select Add a hotel from the drop-down list.
The Modify Booking - Hotel Changes page is displayed.
Tip
When including a hotel that doesn't quite fit with your itinerary...
- The city and dates will not default based on the flights
- The Closest city field is populated with the default city populated in the traveller's profile.
- If no default city is populated in the traveller's profile, the Closest city field will be blank.
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Select Check-In and Check-out dates and click the Search Hotel Availability button. A list of available hotels is displayed.
Tip
- To view the hotel location on a map, click the Location pin
- To view additional information and room rates, click on
- To view the hotel location on a map, click the Location pin
- Click the SELECT button to select a hotel/ room rate. A
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Click the Next button to continue.
- If you have broken company policy you will be required to provide a reason.
- If there is a cancellation policy, click Accept to continue with the booking.
Upon completing the Break Policy details, select Ok to continue.
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Depending on your company policy, you may be required to select additional information from the Special Requests dialog.
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Click Ok. The hotel will be added to your booking.