How to search for a traveller?
To search for a traveller...
- Enter a traveller's name (first or surname) or email address to search for the Traveller. Zeno will display matching profiles for you to select from,
Tip
Where no match is found, the Add Guest Traveller button is displayed. Refer to add a Guest Traveller.
Deactivated Profiles
If a profile has been deactivated, the profile will not be displayed in the list to select from.
Locked Out Profiles
If a Traveller has attempted to log in with the incorrect user id and password more than three times and their profile is subsequently locked out - a Travel Arranger can still select the 'locked out profile' in the normal manner.
No access to a Profile
If a Travel Arranger enters a Traveller name, but no profiles are returned in the list, and the Travel Arranger then continues to add the Traveller as a Guest Traveller - if it turns out a profile does exist for the Traveller, but the Travel Arranger does not have access to the profile - the following message will be displayed.