Search for a Traveller – Zeno Knowledge Base

To initiate a booking, you have the option to search for either your profile or the profile of a traveller/s associated with your organisation. This feature allows for a streamlined process, ensuring that all relevant information is readily accessible and that the booking can be completed with ease.

If a traveller has a profile in Zeno, you should typically be able to search for them using Zeno's search functionality. If you find that a traveller does not possess a profile within the system, there is no need for concern. You can simply add them as a guest traveller. This functionality is particularly useful for accommodating individuals who may not frequently travel or those who are new to your organisation.

How to search for a Traveller?

To search for a traveller...

Enter a traveller's name (first or surname) or email address to search for the Traveller. Zeno will display matching profiles for you to select from,

Tip

Where no match is found, the Add Guest Traveller button is displayed. Refer to add a Guest Traveller.

Deactivated Profiles

When a profile has been deactivated, it will no longer appear in the selection list. This means that users will not be able to view or choose that particular profile when accessing the relevant options or features.

Duplicate Profiles

When you create a profile, Zeno will check to see if there’s already a profile with the same First Name, Surname, and Email address that you've entered on the Create a new profile page.

If a profile with the same First Name, Surname, and Email Address already exists, you’ll see a prompt. Each profile needs to have a unique combination of these fields.

If a Traveller Profile is located that matches the First Name, Surname, and Email address provided for the Guest Traveller, it is essential to utilise the Traveller Profile. The Traveller Profile Exists dialog will be displayed.

Locked Out Profiles

If a Traveller has attempted to log in with the incorrect user ID and password more than three times and their profile is subsequently locked out - a Travel Arranger can still select the 'locked out profile' in the normal manner.

No access to a Profile

In instances where a travel arranger inputs a traveller's name into the system but does not receive any profiles in the resulting list, they may proceed to add the traveller as a guest traveller. However, if it later emerges that a profile for that traveller does indeed exist, yet the travel arranger does not have the necessary permissions to access that profile, Zeno will display a message to inform the travel arranger of this situation.