Rental Car Card Components
Rental Car Overview
The Rental Car Header displays the search criteria based on details entered on the Setup page.
Where the rental car was auto-created on the Setup page based on flight details, the search criteria will display Pick-up and Drop-off details indicating these are based on flight arrival /departure at the specified airport depot.
The Auto adjust pick-up and drop-off times checkbox to auto adjust the pick-up and drop-off times to the arrival and departure time of your flights is selected by default. When you clear the checkbox or when the checkbox is not selected, a message is displayed.
Where the rental car was manually added on the Setup page with specific pick-up and drop-off details, the search criteria will display these details along with the specified location.
When a search for a rental car turns up with no availability, Zeno will automatically expand the search radius to 20 km/13 miles and perform the search again. In the Rental Car card, the search radius value is updated and a message is displayed to the traveller/travel arranger advising that the search radius has been updated.
If no results are returned even after Zeno auto-adjusting the search radius, a message will be displayed advising the traveller/travel arranger to modify their search preferences.
Search Criteria
By default, will return available rental cars for the 'closest' depot for each rental car company in your company travel policy, based on the details entered on the Setup page. If you require the pick-up and/or drop-off to be at an alternative depot to what has been selected, you can change the depots from the Itinerary page.
To select an alternative depot...
- Click on the Pick-up or Drop-off drop-down menu.
- Select a Car Company from the drop-down menu.
- Select a Pick-up location from the drop-down menu.
- If you are amending the pick-up location, you can also amend the drop-off to return the rental car to the same location, by leaving the checkbox selected.
OR clear the checkbox and select a different drop-off location.
- Click Search.
Select specific depot
By default, Zeno will return available rental cars for the 'closest' depot for each rental car company in your company travel policy, based on the details entered on the Setup page. If you require the pick-up and/or drop-off to be at an alternative depot to what Zeno has selected, you can change the depots from the Itinerary page.
To select an alternative depot...
- Click on the Pick-up or Drop-off drop-down menu.
- Select a Car Company from the drop-down menu.
- Select a Pick-up location from the drop-down menu.
- If you are amending the pick-up location, you can also amend the drop-off to return the rental car to the same location, by leaving the checkbox selected.
OR clear the checkbox and select a different drop-off location.
- Click Search.
Select a specific pick-up/drop-off time
You can edit the pick-up and drop-off times without having to go back to the Setup page.
To select an alternative pick-up/drop-off time...
- Click in the Time drop-down menu.
- Select a Pick-up time and Drop-off time from the drop-down menu.
Tip
Time selection is available in 30-minute intervals.
NoteYou can select the Auto adjust pick-up and drop-off times checkbox to auto adjust the pick-up and drop-off times to the arrival and departure times of your flights. When you select this option, the Pick-up time and Drop-off time fields display On arrival and On departure.
- Click Search.
Views
The first booking you make will default to the Suggested view, which will display the Shortlist of rental cars. The different views are displayed as chips and are highlighted on selection.
You can select an alternative view. Zeno will remember the view you last selected and will default to this for your next booking.
Preferred vs Non Preferred rental cars
Your company travel policy will determine the display of preferred and non-preferred rental cars based on one of the following...
- Your company travel policy only has preferred rental car providers, so non-preferred rental car providers will not be displayed.
- If your company travel policy is set to include preferred and non-preferred providers in a single search, the shortlist will include both preferred and non-preferred car companies; OR
- If your company travel policy is not set to include preferred and non-preferred providers in a single search, the shortlist will only display preferred car companies. Unless, there are no preferred car companies available, in which case non-preferred rental cars can be accessed as follows...
- Click on the Preferred only drop-down menu.
- Select Preferred and Non-Preferred.
- Click on the Preferred only drop-down menu.
A non-preferred rental car can be identified by the icon.
When searching for depots in a non-airport location, Zeno will search for depots within the specified radius, so if no rental cars are returned - preferred or non-preferred - try searching with a larger radius. You will need to go back to the Setup page to adjust the radius OR if you know the specific depot you require select the specific depot.
Number of Travellers and rental cars
The number of travellers and rental cars can be identified.
Depot hours
To view the depot hours for all car companies in your travel policy, click on the depot hours link.
The depot hours for the dates selected will be displayed.
Where your pick-up/drop-off times have been auto-adjusted to match depot hours for the selected option, a message is displayed.
The Itinerary Summary also displays a Warning icon with Depot may be closed text.
Click the VIEW DEPOT DETAILS link to view depot hours and adjust your selection.
Recommended Rental Car
Zeno will recommend the cheapest Premium Preferred rental car in the Shortlist.
Alternatively, if Premium Preferred cars are not configured, Zeno will recommend the cheapest preferred rental car.
Shortlist of Rental Cars
The purpose of the Shortlist is to provide a condensed list of available rental cars to make your selection process quicker, so you are not scrolling through the full list of rental cars. The full list of available rental cars is always still available through the List View.
The Shortlist of rental cars is made up of all Premium Preferred vehicle types (if configured) and the cheapest vehicles from the set of available rental cars.
If no Premium Preferred cars are configured, or there are not enough Premium Preferred cars to make up the Shortlist, Zeno will next display the preferred option ordered by price, followed by non-preferred ordered by price.
The rental car details displayed are based on the selected rental car from the Shortlist (identified with the green ribbon) or a selected rental car from the List View.
Premium Preferred Rental Cars
Premium Preferred rental cars, also referred to as Corporate Preferred can be identified in the shortlist with the green corner ribbon,
Airport Pickup Indicator
If the pick-up and drop-off location on the Setup page is set to Airport, and the car depot is located at the airport, the carousal tile will indicate the rental car depot is at the airport.
Potential Savings
Potential Savings is displayed directly below the shortlist, The Potential Savings highlights the Lowest available rate for the rental cars returned.
Sometimes the Potential Savings rental car may not be displayed in the short-list. To select the rental, click the Potential Savings message link.
Summary Rental Car Information
By default, information about the selected rental car is displayed in summary,
Pick Up / Drop Off Depot Details
Click anywhere in the summary row to view pick-up and drop-off depot information.
Rental Car Rates
The Vehicle panel provides rate information based on the selected rental car. To view additional rates for the selected car company, click the Show more options for this location link.
Out of Policy Warning
On the Recommended Itinerary page, when you select a rental car and if the total cost exceeds the trip budget amounts set by your organisation, a warning message is displayed at the bottom of the page,
You can either edit your selection or continue to Extras or Express Checkout to continue with your booking. If you proceed with your booking, this will break company policy and you will need to provide reason(s) on the Confirm page before the booking can be completed.
Car Rate Rules
Click the Fare rules link to view the Fare rules dialog for the selected rental car.
Filters and Sort Options
The filters for rental cars are accessed from the List or Map view.
The filters can be used to further refine the rental cars displayed.
When the Chains filter is selected, a list of all rental car chains is displayed. Select a Chain from the list to view rental cars from the selected chain.
When the Classes filter is selected, a list of rental car classes is displayed.
Select a specific class or class to filter your search results. The rental cars will be displayed accordingly.
When the Categories filter is selected, a list of rental car categories is displayed.
Select a specific category or categories to filter your search results. The rental cars will be displayed accordingly.
Select between Automatic or Manual from the Transmissions filter,
The Fuel types filter allows you to filter your rental car search results by fuel type.
- The fuel types filter is only displayed when you are in the List view.
- Currently, the Fuel types filter only has Electric and Hybrid as filter options.
- Fuel types filter options will only be displayed if the search results return them. For example, if only hybrid cards are returned, the filter will only display the Hybrid option.
- When there are no electric or hybrid cars available, the Fuel type filter will be disabled.
- When a company has a CD number loaded in their build the TMC needs to make contact with the Rental Car provider to ensure they allocate Electric Vehicle rates to the CD account. If this hasn't been done the option to filter by EVs will not be available.
Sort Order
You can change the order in the rental cars displayed in by selecting the Sort By option.
List View
To view rental cars in a List View, select the List icon at the top of the rental car card.
The first twenty rental cars, based on the search criteria entered on the Setup page, will be displayed with the option to display additional rental cars as required.
Select a Rental Car
Upon selecting a rental car, you will be returned to the Shortlist view.
Preferred / Non Preferred Cars
Your company travel policy will determine the display of preferred and non-preferred rental cars. Click here for more information about Preferred vs. non-preferred rental cars.
Lowest Rate
The lowest rate can easily be identified as it will be displayed in green text.
Map View
To view rental car depots in a map view, click the Map icon at the top of the rental car card.
The Map View is displayed.
When a specific address has been used when searching for a rental car, a map pin is placed on the map view within the card. Hover over the pin to view the address.
Navigating the Map View
Hover over a car in the left list and this will be plotted on the map with a green pin.
To view rates for a rental car company, either click on the car company in the left list OR click on the pin that represents the car company on the map.
Hold the mouse over the list of rates and use the scroll wheel on the mouse to scroll the list of rates up/down.
If your TMC has configured airport pick up locations to take priority, all airport pick up options will appear at the top of the Map View when you perform an airport search.
Select a Rate from the Map View
Upon selecting a rate from the Map view you will be returned to the Shortlist view.
Remove a Rental Car from the Itinerary
To remove a rental car from the itinerary, select the Remove icon in the header.
To reinstate the removed rental car, click the Add button.
Rental Car Membership
Where the traveller has rental car membership details stored in their profile Zeno will display the membership based on the selected rental car,
If a traveller does not have a rental membership for the displayed provider, no membership details will be displayed,
Some government organisations do not allow their travellers to collect personal membership points for corporate bookings; hence the Rental car membership section is not displayed for these travellers.
Click the Expand icon and click the ADD MEMBERSHIP link to add rental car membership details,
The list of rental car companies displayed in the Rental car membership drop-down list is limited to the number of car companies searched.
If membership already exists, you do have an option to choose which membership program to apply to the booking. Select the radio button.
Upon saving, the rental car membership details will be saved back to the Traveller Profile.
Select OK
The OK button for each card displayed for the itinerary is OPTIONAL to select. Upon selecting OK the rental car card will be displayed in a summary state and the corresponding circular icon on the itinerary summary will display a check to indicate the sector is complete.
To reinstate the rental car card back to the detailed state, click on the CHANGE SELECTION link.