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Select Unused Tickets

Hetal Shah
  • Updated
Where Unused Tickets have been activated, Zeno will automatically allocate the most logical ticket for the booking. The list of unused tickets displayed is based on a combination of, the airlines returned in the availability and rules defined in the Corporate Profile.
There is the option to 'unselect' the unused ticket that Zeno automatically allocated OR an alternative unused ticket can be selected.
Note

The ability to select an unused ticket only applies to single-passenger bookings.

How to unselect the auto-allocated ticket credit?

To unselect the auto-allocated ticket credit...

  1. From within the Payment section, click on the toggle switch for Apply available credits.

    unused1.png

    The auto-allocated unused ticket will be removed from the booking.

    unused2.png

    Note

    If your company travel policy requires you to use ticket credits where they are available and you choose to unallocate the auto-allocated ticket without selecting an alternative - and subsequently no credit is being used for the booking, you will be required to provide a reason why you have broken company policy.

 

How to select an alternative ticket credit?

To select an alternative ticket credit...

  1. From within the Payment section, click on a row for the required airline you want to choose an alternative credit for.

    unused_ticket_confirm.png

    The available credits for the airline are displayed with the auto-allocated credit selected.

    unused4.png

  2. Select a radio button for an alternative credit and click Save. The Unused Credit and Trip Totals are updated accordingly.

    unused5.png

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