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Special Requests

Hetal Shah
  • Updated
Adding Special Request details to a booking is to advise suppliers of any special requirements or specific instructions.
An example of this is where a TMC has chargeback facilities with a supplier, and the chargeback facilities can vary per booking; the chargeback details can be captured and advised to the supplier through the booking process.
Special Request details can be added to a booking to advise Transfer suppliers of any special instructions required for pick up and/or drop off.
The Corporate Profile defines whether the Traveller / Travel Arranger is required to enter special request details for a  rental car and hotel. For more information, refer to Activate Land Special Requests.
Where a special request or additional information is classed as mandatory, this will be captured in the Corporate Compliance checklist. For more information, refer to the Corporate Compliance checklist.

confirm_special_req.png

  •  
    • The icon_missing_info.png icon indicates mandatory details are still outstanding.
    • The success_icon.png icon indicates details for Special Requests are optional. An Optional text is included in the panel to indicate this.

How do I add a Special Request for my Flight?

Important Note

When a traveller has an SSR in their profile, it is automatically sent to the airline during reservation, enabling them to prepare and allocate resources to meet the traveller's needs. Examples include wheelchair requests, medical cases, and meet and assist services. Refer to Add Special Requests for details.

 

How do I add a Special Request for a Rental Car?

Note

Whether the option to add Special Requests is selecting from a pre-defined list or entering free format text is defined in the Corporate Profile.

To add Special Request details...

  1. Expand the Special requests row.

  2. Expand the Rental car details panel or click the ADD DETAILS link, enter your special request and select Save.

    confirm_special_req_3.png

    Note

    • There is a 46-character limit when entering a special request for a rental car.
    • There is a 24-character limit when entering a special request for Car Supplier Data for Rental Cars. The Car Supplier Data option is only displayed if the Corporate option ‘Rental Car BR’ is activated.
    • Only alphanumeric characters are allowed, and special characters are not supported.

 

How to add a Special Request for Hotel?

Note

Whether the option to add Special Requests is selecting from a pre-defined list or entering free format text is defined in the Corporate Profile.

To add Special Request details...

  1. Expand the Special requests row.

  2. Expand the Hotel details panel or click the ADD DETAILS link, enter your special request and select Save.

    confirm_special_req_2.png

    Note

    • There is a 46-character limit when entering a special request for a hotel.
    • Only alphanumeric characters are allowed, and special characters are not supported.

 

How to add Transfer Instructions?

To add transfer instructions...

  1. Expand the Special requests row.

  2. Expand the Transfer instructions panel or click the ADD DETAILS link, verify the Transfer contact phone number, enter any special instructions, and click Save.

    confirm_special_req_4.png

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