Zeno Mobile - Frequently Asked Questions – Zeno Knowledge Base

Our mobile app is an integrated travel and expense app that enables our Travel and Expense customers to manage their travel bookings and expense claims when they’re away from the office. This article details solutions to some of the frequently asked questions for using the Zeno Mobile app on iOS and Android devices.

What does all the different terminology for Mobile mean (Native, Responsive, Optimised)?

Terms	Definition
Native Mobile	A mobile application written to work especially on a device platform, the main two being Apple’s iOS and Google’s Android. Important Note The Zeno mobile native booking workflow has been discontinued as of 15th November 2024. This change aims to improve user experience by simplifying the booking process. The new responsive workflow adjusts to various devices, making it easy for users to navigate and complete their bookings, regardless of screen size.
Mobile Responsive	A website that is optimised such that the information and layout adjust to the user's device. The term "mobile optimised" is also sometimes used to describe this. Most of Zeno operates in this manner.
Hybrid App	A mobile app that combines both elements of native and website applications.
Wrapper App	A native or cross-platform app that displays a pre-existing external website's HTML content within the web view on a mobile or tablet.
Cross Platform	Code that works across multiple platforms, we use Flutter for both iOS and Android. This means we build one code base that will result in multiple native mobile apps.

What version do I need to download from the Apple App Store or Google Play Store?

The only version available for download in the app stores is the latest. This is the one to download. If you’re experiencing issues with the mobile app it’s suggested you ensure you have the latest update installed on your device.

How many different apps does Serko have?

We support 18 mobile apps in total, 9 for iOS and 9 for Android.

Our branded apps are:

Zeno
Serko Mobile

Note
Serko.Travel was removed from the app stores in mid-2023.

What is the difference between the Native Booking experience, Responsive Booking experience and Zeno being optimised for Mobile?

Native Booking Experience

Responsive Booking Experience

Zeno Being Optimised for Mobile

Note
Not available outside Australia, and New Zealand.

The responsive booking experience uses Zeno being optimised for mobile. Zeno being optimised for Mobile also allows a user to open a web browser on their phone and log into Zeno.

Note
Some areas of Zeno work better than others on a smaller screen size. Generally, Serko refers to optimising for mobile at the responsive work being completed to ensure the functionality available on a mobile-sized screen works as expected.

What is offered in the responsive view above and beyond the original native booking flow?

The responsive booking flow allows travel Arrangers to make bookings on behalf of Travellers, availability of GDS Hotels and more flight fare types.

What is the difference between the Zeno App and Serko Mobile App?

Functionality in these apps is now the same. The Serko Mobile App was the first app released by Serko in 2014.

I recently switched phones and need to set up 2-factor authentication (2FA). How do I setup 2FA?

At present, we DO NOT support Two-Factor Authentication (2FA).
However, if you wish to set up Two-Factor Authentication (2FA), you must use a Security Assertion Markup Language (SAML) Single Sign-On (SSO) login. This allows you to use your own SAML software for 2FA, enhancing security for your SAML application and ensuring a robust authentication process.