Zeno Mobile Booking Workflow – Zeno Knowledge Base

Important Note

As of November 15, 2024, the Zeno mobile native booking workflow has been discontinued. The Zeno mobile responsive workflow is now the standard experience for all users, with remaining customers transitioning to this new workflow.
This change enhances the user experience by streamlining the booking process. The responsive workflow adapts to various devices, allowing users to navigate and complete bookings easily, regardless of screen size. The term "mobile optimized" is also sometimes used to describe this experience.

Situation	Functionality	Mobile Workflow
Role Group	The travel arranger can book on behalf of someone else	Yes, you can book up to 9 people (same as Zeno).
Making a booking	Flights international/domestic	Available in both suggested and list view.
	Accommodation	Available in both suggested and list view.
	Rental car	Available in both suggested and list view.
	Transfers	Can only be booked with an air sector.
	Custom bookings
	Policy selection
Capabilities during shopping	Flight - seats, bags
	Accommodation - Special requests
	Rental Cars
	Add credit cards
	Use virtual credit cards
	Break policy reasons
Changes	Flight - Domestic
	Flights - International	Only if the Premium Online Flight Changes module is configured.
	Accommodation - Domestic	Only for AU and Trans Tasman bookings. Not available in NORAM.
	Rental Car - Domestic	Only for AU and Trans Tasman bookings. Not available in NORAM.
Cancellation	Flights	Pre-ticketing, only if Domestic or Trans-Tasman
	Accommodation	Only if Domestic or Trans-Tasman
	Rental Cars	Only if Domestic or Trans-Tasman
Push Notifications	Flight cancelled
	Flight departure delayed
	Gate changes
	Suggested time to leave home

Related articles