My profile is displaying an error message, 'Title is required.' How can I fix this?
The Title field is required to complete a booking.
To fix this...
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Go to your profile, click the Edit link in the Personal information section, select a Title from the drop-down list and Save your changes.
For more information, refer to the Manage Personal and Corporate Details article.OR
- If you get the error on the Confirm page, expand the Traveller details panel, click the Edit link in the Traveller profile pane, select a Title from the drop-down menu, select the I confirm the details provided above are correct checkbox and click Apply.
For more information, refer to the Traveller Details article.
Why can't I change/modify my profile?
If your Travel Management Company (TMC) uses a different management system, you might be unable to edit your traveller profile in Zeno. In this situation, reach out to your Travel expert for help with any changes or updates. They can handle the necessary adjustments for you.
Refer to the Manage Profiles articles for more details.
How can I change my name?
You can update your profile information as needed. If you are unable to access your profile to make changes or if your profile name doesn't match your legal name, please contact your travel expert for assistance. They can help resolve any discrepancies and ensure your profile is accurate and current.
Where can I add/enter my Known Traveler Number (KTN) in Zeno?
You can add your Known Traveler Number to your Zeno profile through custom fields in the profile section. If you manage profiles for other travellers, you can add their Known Traveller Number to their profile.
Important Note
You can only manage information in the Custom Field section if the Custom Fields have been configured to be editable and if travellers are allowed to modify them. Please contact your travel expert if you do not see the Edit link and wish to add details or make modifications.
What is a Known Traveler Number (KTN)?
A Known Traveler Number (KTN) is a unique ID given to travellers who are approved for expedited security programmes like TSA PreCheck in the US. This number allows them to use special security lanes at airports, typically with shorter wait times. To obtain a KTN, travellers must pass a thorough background check. Once approved, they receive their KTN. This system aims to make travel quicker and less stressful for pre-approved, low-risk travellers.
A Known Traveller Number (KTN) can be either a 9-digit or a 10-digit number.
In Zeno, you can add a Known Traveler Number in the Custom field section of a profile, if configured.
What is the TSA PreCheck® Application Program?
TSA PreCheck® is a fast-track security program designed to make airport screening quicker and less intrusive for travellers.
What is a Redress Number?
A Redress Number is a unique ID given by the U.S. Department of Homeland Security (DHS) to travellers who have faced security screening troubles or been wrongly matched to a watch list. This number helps confirm the traveller's identity and fix these problems, making future travel smoother. It is typically used when booking flights to avoid delays or extra screening at airports.
In Zeno, you can add a Redress Number in the Custom field section of a profile, if configured.
What is the US Traveler Number?
In the United States, a Traveler Number usually means a Known Traveler Number (KTN) or a Redress Number.
What is a Canadian Traveler Number?
A Canadian Traveler Number, or NEXUS number, is a unique ID given to members of the NEXUS program. Nexus is a joint initiative between the United States and Canada, designed to expedite border crossings for pre-approved, low-risk travellers. It is used similarly to a Known Traveler Number (KTN) in the United States, allowing travellers to access expedited security screening lines at airports and designated lanes at land border crossings. NEXUS members also enjoy faster processing through customs and immigration when entering both Canada and the United States.
In Zeno, you can add a Canadian Traveler Number in the Custom field section of a profile, if configured.
I need to change my profile type to a travel arranger. How?
To update your profile type and designate yourself as a travel arranger, it is necessary to get in touch with your travel expert. They possess the appropriate tools and access required to modify your profile settings, including assigning the correct role and permissions. By reaching out to your travel expert, you can ensure that your profile is accurately configured to reflect your new responsibilities as a travel arranger.