How to book a flight with layovers (not direct)?
From the Recommended Itinerary page, select the List View, click on the Stops filter, and select 1 stop.
Zeno will display all flights with one layover.
It's important to note that your company's air travel policies may require you to book only direct flights. This means no layovers or stopovers, providing a simpler travel experience without the hassle of changing planes or waiting at other airports.
If your travel plans involve a flight with a layover, it's best to contact your travel expert. They can provide guidance and support to help you secure the most suitable flight options that meet your needs.
How do I book a hotel in conjunction with flights?
To book a hotel in conjunction with flights, you will need to create a connected trip. Refer to the Book a Connected Trip article for details.
How do I book a rental car in conjunction with flights?
To book a rental car in conjunction with flights, you will need to create a connected trip. Refer to the Book a Connected Trip article for details.
How do I print an itinerary?
When you book travel through Zeno, you'll receive an itinerary via email. You can print it directly from your email or use your browser's print function while in Zeno. For any issues, please contact your travel expert.
I cancelled a booking, but why has my refund not been issued?
For issues with any delays in refunds or credits, please contact your travel expert.
How do I check the luggage allowance for a booked flight?
After you have completed a booking, you can view the luggage allowance for your flight on the Booking Details page of your itinerary.
It is important to note that on the Booking Details page, you will only find information about the number of pieces of luggage that are permitted for your journey. Unfortunately, Zeno does not provide any details regarding the weight limitations for your luggage. It is advisable to visit the official website of the airline you are flying with. This will ensure that you have the most accurate and up-to-date information regarding the weight restrictions applicable to your baggage. Alternatively, you may also consider reaching out to your travel expert for assistance.
What is the difference between a preferred airline and a corporate preferred airline?
A corporate preferred airline is one chosen by your company from a list of Preferred Airlines in the corporate travel policy. This selection considers factors like service quality, pricing, route availability, and reliability.
Can I change my name on a ticket?
If you need to change the name on your ticket after booking, contact your travel expert immediately. They can assist with the necessary adjustments and guide you through the process to ensure everything is resolved smoothly. Quick communication will help you avoid last-minute issues and ensure a hassle-free travel experience.
Before submitting your booking, please verify that all details, especially your name and date of birth, are correct. This is vital to avoid last-minute issues.
What is the difference between business standard and business flexi?
The main difference between Business Standard and Business Flexi fares is that Business Flexi fares are fully refundable, while Business Standard fares are not. Business Flexi fares also offer more flexibility in terms of changing or cancelling bookings.
To make an informed travel decision, visit the airline's official website. You'll find detailed information on the offerings in each fare class, helping you compare benefits and limitations to choose the option that best suits your needs.
I keep getting a booking couldn't be submitted error. What should I do?
For a booking that cannot be submitted or cannot be completed, please contact your travel expert for assistance. To facilitate the troubleshooting process, please take a screenshot of the error message you are receiving, enabling them to identify the root cause of the problem more efficiently. Once the issue has been addressed, your travel expert will guide you through the booking process, ensuring that you can successfully book your itinerary without further complications.
How do I book a meet and assist?
To book a meet and assist, ensure the Special Service Request (SSR) section of your profile has been configured to include a meet and assist. Refer to Manage Traveller Preferences for details.
Although the Special Service Request (SSR) information in your profile is shared with the airline, it's wise to confirm directly with them before your flight. This ensures your needs are met, as airlines may have varying procedures for SSRs. Verifying your arrangements can help you travel with peace of mind, free from last-minute surprises.
Can I book travel for someone else?
If you have travel arranger or travel booker permissions, then you should be able to book travel for someone. For further questions, please contact your travel expert.
My flight has been cancelled. What should I do?
It is important to note that we do not have any control over these alterations made by airlines. If your flight has been cancelled by the airline, we recommend that you reach out to your travel expert for assistance. They can provide guidance and support in navigating the situation. You can also contact the airline directly for the most accurate and current information on your flight status and rebooking options.
How do I add another traveller to my booking?
If you have already submitted your booking, there is no option to add a traveller to your booking.
However, if you are still building your itinerary, it is indeed possible to include an additional traveller, provided that you have the necessary permission to make such an addition. If you do not have the necessary permission, please contact your travel expert.
Refer to Search for a Traveller, Select and Add a Traveller to a Booking and Add a Guest Traveller articles for details.
Why can't I book a business class fare?
Your company's travel air policy might limit your options for booking certain fare classes. If you can't book a business class fare, it's due to your company's travel policy. Such policies are often established to manage costs effectively and ensure that travel expenses remain within budgetary constraints. If you believe this is an error, we encourage you to contact your travel expert.
Can I book a taxi via Zeno?
Currently, Zeno only offers the booking of transfers (taxi/car service), but only in conjunction with flight bookings. This means that if you are seeking a taxi service independently, without the need for a flight, Zeno will not be able to assist you in that regard.
If you only need a transfer service and not flight bookings, consider using independent taxi service providers. These services offer convenient, reliable rides that you can book directly from your smartphone. You can also book taxi services with independent providers in your destination city.
Can I book a UBER or any third-party taxi provider via Zeno?
At present, Zeno does not offer integration with external taxi services such as UBER or Lyft. This limitation indicates that users are unable to utilise the Zeno desktop application or the Zeno Mobile app to book rides through these popular taxi services. To use these services, you must book directly through their mobile apps, which are easily accessible on your smartphone. You cannot book rides via Zeno's platform and must use the individual apps.
Can I download my itinerary as a PDF document?
No, this feature isn't available in Zeno at the moment.
You have the option to utilise the print capabilities of your web browser to create a physical or digital copy of the Booking details page. This feature allows you to save or print the information for your records. To do this, simply navigate to the Booking details page and access the print functionality, which is typically found in the browser's menu under 'File' or by using a keyboard shortcut, such as Ctrl + P on Windows or Command + P on macOS. Once the print dialog appears, you can choose to print the page directly or select the option to save it as a PDF file, ensuring you have a copy that you can easily refer back to whenever necessary.
What do all the icons mean?
Icons are a helpful way to show the different features and services available. They offer a visual representation that’s easy to understand at a glance, enabling users to get the gist of what’s on offer without needing a lot of text. This quick recognition can improve the user experience, making it easier for people to navigate and find the functionalities they’re interested in. Refer to the Application Iconography article for details.
How do I apply my hotel promo code?
Regrettably, it is not possible to utilise your hotel promo code when you are booking a hotel reservation through Zeno. This means that any discounts or special offers linked to your promo code won't apply to the total cost of your stay. It might be a good idea to keep this in mind while planning your travel arrangements, as you may want to consider other booking options if you’d like to use your promotional code.
How do I check for hotel availability close to a location?
Utilise the Map view feature found within the Stay card on the Recommended Itinerary page to explore a variety of hotels situated near a location that piques your interest. This interactive tool allows you to visually navigate the area, giving you a clear perspective on the proximity of available accommodations to your desired destination. This functionality enhances your planning experience, ensuring that you can make informed decisions about where to stay during your travels.
Refer to Recommended Itinerary - Stay - Map View for details.
Can I use my frequent flyer points for an upgrade?
Regrettably, it is not possible to utilise your frequent flyer points to secure an upgrade when booking with Zeno. If you are looking to upgrade your flights by utilising your frequent flyer points, we highly recommend that you reach out to your travel expert. Your travel expert possesses the expertise and resources necessary to assist you with your request effectively. They will be able to guide you through the process and make any required adjustments to your travel arrangements, ensuring that you can take advantage of your frequent flyer benefits smoothly.
Is there a limit to resetting the password in a day?
You are allowed to reset your password once every two days. This guideline is designed to encourage users to think carefully about their changes and to help prevent any misuse of the reset feature. By limiting how often resets can occur, we hope to preserve the integrity of user accounts and improve the overall experience for everyone.
How can I export all bookings to Excel?
Currently, Zeno does not provide users with the functionality to export all bookings directly to an Excel file. This means that if you are looking to compile your booking data into a spreadsheet format for analysis or record-keeping, you will need to explore alternative methods or workarounds.
How do I find and book a Business Class flight?
You have the option to choose a business class flight directly from the Fly card located on the Recommended Itinerary page. This feature is designed to enhance your booking experience by providing you with a clear and organised overview of available flights.
To select your preferred flight, simply expand the Fare panel associated with the flight you are interested in. This panel will provide detailed information about the different fare options available for that particular flight. Among these options, you will find the Business class fare. Once you have made your selection, you can proceed to complete your booking with ease.
The ability to book a Business Class flight will depend on your company's travel policy and the classes and brands available from the airline for that particular route.